Frequently asked questions
What do I do if I have an account with Barstows Stationery?
If you have an account with us and have seen something that you want from our website or a geneal enquiry please send us an email
When will my items be delivered?
We have three main postal services;
I’ve been sent the wrong product, what should I do?
Contact Customer Service on 01869 241234 or email email@example.com
How do I return an item?
A Returns Request Form can be found in the Additional Resources box on this page, please write us an email to firstname.lastname@example.org with your name, date of purchase and item that you want to return.
How do I make a purchase?
Once you have found the item(s) that you wish to purchase, simply click on the ‘Add’ little bag icon below the image and the item will be automatically added to your bag. Alternatively, you can click on the product image or title to visit the product page and find all the information you may need. Once you’re happy, simply click on the ‘Add to bag’ button you see in this page and the item will be added to your bag.
Your bag is permanently on the top right of your screen and it’s constantly updated so that you can check it. You can continue shopping and add as many items as you want to your bag before checking out.
When you are ready to complete your order, click simply click on your bag (top right of the screen) and choose between ‘Shopping bag’ (if you want to see a summary of your order, or you’ve got a promo code/gift voucher to use) and ‘Secure checkout’ (if you prefer to skip the summary and proceed straight to the checkout process).
How will I know if you've received my order?
You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, please check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us.
When will my payment be deducted?
Your payments will be taken when you place your order, just after we performed a security check
Can I add items to an existing order once I've paid?
Unfortunately no, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. If you want you can try and get in touch and we’ll be happy to help you if possible, but please note that if the order has already been dispatched we won’t be able to change it either. In this case, the easiest way to add items is to create a new order.
Can I cancel and order once it's been placed?
Your order can be cancelled up until the point that it has been fulfilled in our warehouse. Get in touch if you need to cancel an order. If your order has already been fulfilled, unfortunately we cannot cancel it but you can return it within 30 days of dispatch.
What payment methods does Barstows Stationery accept?
We accept payments through PayPal.
Can I change my delivery address after my order has been dispatched?
Unfortunately no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.
If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere
What happens if I’m not at home when you deliver my order?
No worries. If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.
How can I check if my order has been dispatched yet?
When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to. If the delivery option you selected allows tracking the parcel, this email will include a tracking number.
Can I return my online order to one of your stores?
Can I return products purchased in one of your stores, to your warehouse?
No, store purchases can only be returned to the store that you bought it from.